The VIP ladder measures lifetime turnover — the total you have staked, not the total you have won or lost. Tiers never drop. A player who hits Gold keeps Gold.
The tiers
| Tier | Cashback | What else changes |
|---|---|---|
| Bronze | Base rate | Entry level, automatic on registration |
| Silver | Higher | Raised daily withdrawal limit |
| Gold | Higher again | Birthday bonus, priority support queue |
| Platinum | Higher again | Faster withdrawal processing |
| Diamond | High | Named account manager, direct line |
| Black Diamond | Higher | Custom limits, bespoke offers |
| Royal | Highest | Invitation only |
Exact thresholds and percentages are published inside your account dashboard, where they are always current. We do not print them here because they are reviewed periodically and a stale number on a web page is worse than no number.
What each benefit is actually worth
Cashback
The single most valuable benefit. It is a percentage of net losses returned weekly, so it compounds with volume. Moving up two tiers is worth more to a high-volume player than any deposit bonus on the site.
Withdrawal limits and speed
Daily and monthly ceilings rise with tier. From Platinum up, withdrawals skip the manual review queue, which in practice means minutes rather than hours.
Account manager
From Diamond, a named person on a direct line rather than the general support queue. They handle limit adjustments, payment issues and bespoke offers.
How to climb faster
- Turnover is turnover. A hundred bets of 10 move you as far as ten bets of 100.
- Low-edge games are efficient. Baccarat Banker and blackjack generate turnover at roughly 1% expected cost. Slots cost four times that for the same turnover.
- Cashback funds more turnover. At the upper tiers the weekly return meaningfully offsets the cost of generating volume.
- Do not chase a tier. Staking beyond your budget to reach a threshold costs more than the tier is worth. Every time.
Tiers do not expire, but a few tier benefits require activity in the last ninety days to stay unlocked. Your dashboard shows which.
Bronze starts the moment you register. Start climbing
VIP questions
Can I drop a tier?
No. Tiers are based on lifetime turnover and never decrease.
Does winning or losing affect my tier?
No. Only turnover counts. A winning player and a losing player with the same volume hold the same tier.
When is cashback paid?
Weekly, every Monday, calculated on the previous week’s net losses.
How do I reach Royal?
By invitation only, extended to a small number of players each year.