Frequently Asked Questions

Tap Register, enter an email and a phone number, and confirm. It takes under a minute. One account per person — duplicates are closed and balances held pending review.

Yes, once, before your first withdrawal. You will need a government photo ID and a recent proof of address. Doing it early means your first withdrawal is not the thing that triggers the wait.

Use the reset link on the login screen. If the email does not arrive within five minutes, check spam, then contact support.

No. One per person, per household, per device and per payment method. Duplicates are closed.

Local bank transfer, e-wallets including Momo, ViettelPay, TrueMoney and Skrill, and major cryptocurrencies. Options vary by country — see deposits and withdrawals.

E-wallets and crypto credit in seconds. Bank transfers usually take a few minutes during banking hours.

Most clear in under five minutes once verified. Bank transfers follow your bank’s schedule, usually the same working day.

We do not charge one. Your bank or wallet provider may, and crypto networks charge their own fee.

Usually incomplete verification, or an open bonus with wagering still to clear. Both are shown in your account dashboard.

150% on your first deposit up to 1,200 USD. Opt in on the deposit screen. Wagering terms are on the offer card before you commit.

The total you must stake before bonus funds become withdrawable. 20x on a 100 bonus means staking 2,000. Different games contribute at different rates — slots usually 100%, live tables much less.

You can withdraw your own deposit at any time. Doing so forfeits the remaining bonus and any winnings from it.

8% of net weekly losses on live tables, credited every Monday as withdrawable cash. See promotions.

Every RNG is certified by an independent testing house before launch and re-audited on a schedule. Live tables are streamed from licensed studios with continuous camera coverage.

Most slots have a demo mode with identical maths and fake credits. Live tables and sports require real stakes.

The share of total stakes a game returns over its lifetime. See our RTP page for what it does and does not tell you.

Blackjack with correct basic strategy, at about 0.5% house edge. Then baccarat Banker at 1.06%.

Player funds are held separately from operating funds. All traffic is encrypted and payment data is handled by licensed processors — we never store full card numbers.

Never. Not by chat, email, phone or any other route. Anyone who asks is not us.

Yes. Deposit limits, loss limits, session timers and self-exclusion are all in your account settings. See responsible gaming.

Ask support, or use self-exclusion in account settings. Closure is permanent after the cooling-off period.