English
Tiếng Việt
ไทยSupport runs 24 hours a day in English, Vietnamese and Thai. Live chat is the fastest route and typically answers in under a minute.
How to reach us
| Channel | Best for | Typical response |
|---|---|---|
| Live chat | Anything urgent — deposits, withdrawals, account access | Under 1 minute |
| Documents, formal complaints, anything needing a record | Within 24 hours | |
| Telegram | Quick questions, promotion news | Minutes |
| Account manager | Diamond tier and above | Direct line |
Live chat sits in the bottom-right corner of every page. You do not need to be logged in to open it, but logging in first lets the agent see your account and skips the verification step.
Before you message us
These four cover most of what reaches support, and all four are faster to resolve yourself:
- Withdrawal pending? Check that account verification is complete. Unverified accounts queue for manual review.
- Bonus not credited? Check the offer terms — some need a minimum deposit or an opt-in on the deposit screen.
- Cannot log in? Use password reset first. Repeated failed attempts trigger a temporary lock that clears itself in fifteen minutes.
- Game will not load? Hard-refresh the page. If it persists, tell us the game name and your device — that is the first thing we will ask.
Our FAQ covers these in more depth.
What to include
- Your username — never your password. Support will never ask for your password.
- What you expected and what happened instead.
- The time it happened, with your timezone.
- A screenshot if there is an error message.
Nobody from Live Casino House will ever ask for your password, a one-time code, or remote access to your device. Anyone who does is not us — close the chat and report it.
Complaints
If a first-line agent cannot resolve your issue, ask for escalation and you will get a case reference. Complaints are reviewed by a separate team within two working days. If you remain unsatisfied, our licensing authority provides an independent dispute route, and we will give you the details on request.
Open live chat any time, day or night. Contact support
Contact questions
Is support really 24/7?
Yes — live chat is staffed continuously, every day of the year, in all three languages.
Do you have a phone line?
Not a public one. Live chat is faster and leaves a written record both sides can refer back to.
How long does verification take?
Usually under an hour during business hours once clear documents are uploaded.
Can I get support in Vietnamese or Thai?
Yes. Set your language at the top of the page and chat connects you to a native-language agent.