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Deposits & Withdrawals

Deposits clear in seconds on most methods. Withdrawals clear in under five minutes once your account is verified — and verification is the single thing that decides whether your first withdrawal is instant or spends a day in a queue. Do it on day one.

Methods and timing

Method Deposit Withdrawal Available in
Local bank transfer Minutes Same working day VN, TH, ID, MY
Internet banking Instant Same working day VN, TH
Momo Instant Minutes VN
ViettelPay Instant Minutes VN
TrueMoney Instant Minutes TH
Bank QR / PromptPay Instant — VN, TH
Skrill Instant Minutes All
Crypto (USDT, BTC, ETH) On confirmation Minutes All

Methods differ by country because they run on local rails. Your deposit screen shows only what is available where you are.

The verification step

Regulation requires us to confirm who you are before paying out. You need two things:

  1. Photo ID — passport, national ID card or driving licence. All four corners visible, no glare, not a photocopy.
  2. Proof of address — a utility bill or bank statement from the last three months showing your name and address.

Clear documents are usually approved within the hour. The commonest rejections are a cropped corner, a blurred photo and a document older than three months — all avoidable.

Crypto, briefly

  • Pick the right network. USDT on TRC20 is cheap and fast; ERC20 costs more. Sending on the wrong network loses the funds permanently and nobody can recover them.
  • Send to the address shown, once. Deposit addresses are generated per transaction.
  • Wait for confirmations. Usually one to three blocks, which is a few minutes.
  • Withdraw to a wallet you control. Not an exchange deposit address that might be reassigned.

Why a withdrawal gets held

Four reasons cover almost every case, and all four are visible in your dashboard:

  • Verification incomplete.
  • An active bonus with wagering still outstanding.
  • Withdrawing to a method you have never deposited from — regulation requires the return route to match.
  • Exceeding your tier’s daily limit. See VIP levels.

Verify once, then withdraw in minutes. Open an account

Payment questions

What is the minimum deposit?

It varies by method, most starting around the equivalent of 10 USD. Your deposit screen shows the exact figure.

Do you charge fees?

No. Your bank, wallet or the blockchain may charge their own.

Can I withdraw to a different method?

Generally no. Regulation requires funds to return by the route they arrived.

How much can I withdraw per day?

It depends on your VIP tier. Limits rise at every level and your dashboard shows yours.

My deposit has not arrived.

Give it ten minutes, then open live chat with your transaction reference. It is almost always traceable.

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